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Call the Mobility Center at 617-337-2727 to schedule an in-person eligibility interview.
Once you’re approved, you can start scheduling trips as soon as you've added funds to your RIDE account.
Upon request, the Mobility Center can provide proof of your MBTA ADA Paratransit Eligibility. You can use it to take paratransit services when you travel outside the Boston area.
RIDE customers have to recertify their ADA status occasionally. You’ll get a reminder in the mail before your eligibility is set to expire.
Note: RIDE customers enrolled in the senior or income-eligible reduced fare programs can receive discounts on ADA/standard and Premium trips.
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Download a PDF version of the important information that explains how to get started with The RIDE.
Riders enrolled in the senior or income-eligible reduced fare programs can receive discounts on RIDE trips.
The MBTA is running an on-demand paratransit pilot with and Uber and Lyft. RIDE customers can book subsidized rides instantly, right from their smartphones.
Ridesharing Paratransit ProgramLearn about the MBTA's RIDE on-demand travel program, a partnership with ridesharing companies Uber and Lyft.
