iTunes Track Names via Gracenote ERROR

I am receiving the following message when I try to get track names for imported CDs: 'An error occurred while accessing the Gracenote server. Gracenote Error: 0x0'.

I am running Windows 10 - I did try everything suggested (check Internet connection, turnoff VPN, updated iTunes, and added iTunes to my firewall allowed list).

Any suggestions? I have had no trouble in the past and nothing changed in my system.

Posted on Apr 26, 2021 5:38 PM

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There have been more reports of this:

(1) Gracenotes is down.

(2) Latest version of iTunes cannot access.

Has this issue resolved itself for anyone? Gracenotes reportedly works for at least one person using iTunes 12.11.3, although he had another issue importing tracks: https://discussions.apple.com/thread/252735236

Perhaps this is a regional issue? I’ve seen two reports in Italian, which might be a clue.

I got mine working on Windows 10. This is what i did, though I doubt it will work for everyone:

I uninstalled Windows 10 store iTunes app.

Then, I go to the iTunes app in the Windows 10 store. It says owned, not installed. This is because you have the .exe from the link installed, but you still own the app from when you had it previously installed.

When I click to install iTunes app from the Windows 10 store, it starts a launcher and says it would like to modify the current iTunes installation (the one from the link above). I let it do that. The install finished. I started it up, and I double checked my processes to enable the apple mobile device support to connect to network (just in case, though I usually keep it disabled to save performance and internet as mine is very slow; however, disabling it in the past has not affected Gracenote). Then I put a CD in and the Gracenote was working fine. Not sure why. But this continues to work for me, so I'll take it.

> I got mine working on Windows 10. This is what i did, though I doubt it will work for everyone:

> I uninstalled Windows 10 store iTunes app.

> Then, I go to the iTunes app in the Windows 10 store.

This suggestion as to a fix made me realize I had a laptop with Windows 10 on it and low and behold the version of iTunes had NOT been updated to the latest version so I had an opportunity to put this idea/solution to a test.

I fired up iTunes for the first time, logged into my account and loaded one of the CDs that should have brought up the metadata info (Drumroll please. )

Well it failed. It did not work. Still the same Gracenote error. on a Win 10 machine with an older version of iTunes on it. So back to Tim Apple. We are looking for a fix, Sir!

In his May 17 post on page 2 of this thread, Heisenberg decided to test with a PC on which iTunes had NOT been updated to the latest version, and Gracenotes failed there as well.

Of course those for whom Gracenotes is working have no reason to post in this thread, but they may occasionally post elsewhere. DeanRitter might be surprised to hear that he shouldn’t be getting any Gracenotes metadata because his iTunes 12.11.3.17 is believed to be faulty: https://discussions.apple.com/thread/252735236

Agreed, I loathe the day when music publishing is completely reduced to servers doleing out digital streams to client devices only but that is for another discussion.

I just went through the process of configuring Windows Media Player for the first time on this 9 year old machine (smile). It crashed when it went to access all of my ALAC encoded music but probably due to the size of my collection. Anyway.

I fired up iTunes after I got WMP going the second time and inserted a disc. There was some fidling, like reloading the CD Data from the iTunes preferences but I did then get the nag screen asking if I wanted to import the CD data. There were 3 entries for the disc I chose. Not a biggie. Just choose the best one and BOOM, it began the import into iTunes in ALAC format with the CD data in tow.

It wasn't a perfectly smooth experience but better than perpetually getting the "0x0" gracenote error. Attached is an obligatory screenshot of the obscure CD data import in progress.

If you play the disc in iTunes without first launching Windows Media Player before inserting the disc, the data does not come up in iTunes. In my case I want to encode the files in ALAC.

Over the past couple of days, between reboots, I have successfully been able to get the Gracenote data in iTunes but WIndows Media Player must be open prior to using iTunes to fetch the data and then encode.

User level: Community Specialist

It sounds like you are getting an error concerning Gracenote when attempting to import CDs to your computer using iTunes.

Do you have any security software on your computer that would potentially cause a conflict with contacting the server?

Are you able to test while connected to a different network?

Also, do you have access to any other computers? If so, do they exhibit the same error?

Those steps would help to further isolate this behavior to your computer specifically, as opposed to a networking conflict.

I've been having the same problem during the last week--it started after April 26. Whenever I try to rip a CD I get this error message: Gracenote Error 0x0. I run Windows 10 and itunes Version 12.11.3.17. This makes iTunes useless for many purposes. Was this part of the design?

I have had the same issue as well with Gracenote 0x0 error messges. I was part way through encoding a box set of discs over the course of the week in question (April 26) and the error message began mid-way through the process.

One vendor has even offered to send me pre-encoded & pre-metatagged ALAC recordings in lieu of this issue but no one can seem to put their finger on what exactly is the issue other than "Gracenote Server issue". I would rather that Apple have the problem addressed than rely on the good graces of a record label.

I just inserted a disc from a set that I was in the middle of encoding when all this began. I encoded the first 3 discs successfully, then a few days later tried the rest and no go. It is still the case that the metadata is not coming up and is showing the error message.

I checked "Apple Software Update" to see if a new version of iTunes was there to correct the problem but I am on the most current version of iTunes for Windows.

I am getting error 0x0. East coast NA here. Trying to import CDs to my library. Also had problem since most recent iTunes update. Using Windows 10. Hope there is a fix soon. Please reply if anyone finds a solution!

I wonder if there is a preference file that points to a particular Gracenote database that can be changed? I had a quick look but couldn't find a file that contains that kind of information. I wonder if anyone knows anyone who is running an older version of iTunes on Windows and if they still have access to the Gracenote database?

Still no change on my end. I even tried rebooting the modem as someone suggested above. Still the same issue 0x0 Gracenote error.

I have the same issue on 2 laptops (windows 10) following the last iTunes update. It was also around 26 April 2021.

I contacted Apple support over their online chat service and was told it was a conflict in my Firewall/Anti Virus software. I use McAfee Total Protection. Apple weren’t very helpful and this felt like I was being fobbed off.

So I contacted McAfee and they remotely checked my software and came to the conclusion that it was nothing to do with their software.

I went back to Apple online chat and they booked me a Genius session at my local Apple store for the same day. I took my laptop up and he logged onto their internet and we got it working. He said that I needed to give my Laptop “permission” to contact the grace nite server. As far as I know he just connected to the following address:

But when I got home it all went back to gracenote error 0x0. Grrr! My mcafee says this address is an insecure web address and I can’t see how to allow access or fix it. Is it a Microsoft issue?

My hunch is that until they update iTunes we will all be stuck with a useless version of iTunes. This means I know have a useless iPhone and useless music software on my laptop. Is there another provider? Because, If they (Apple) can’t admit and apologise that they have done something unknowingly wrong, then shame on them and their customer service. It’s unusual but I’ll wait and see if anyone from Apple contacts me.

Hope this helps the rest of the community.